Warranty and fault support

Something not working the way it should? Tell us here and we'll get it sorted.

The form walks you through a few quick checks first. If they don't fix it, you can upload a short video and a photo, so we can find the exact part and send the right fix first time. We'll come back to you within one business day.

Form not loading? Open the form in a new tab.

Prefer email? Write to info@recoveryproject.com.au with your order number.

Our warranty terms are in our Refund Policy.