Shipping Policy

Free shipping within Australia

We offer free standard shipping Australia wide on all orders, with no minimum spend. We currently ship within Australia only.

Dispatch timeframe

Orders are prepared and dispatched within 5 to 7 business days. Each system is prepared and checked prior to dispatch to ensure everything arrives as it should.

During sale periods we work through a higher than usual volume of orders, so some orders take a little longer than usual to dispatch. If that happens with your order, we will keep you updated and there is nothing you need to do.

Delivery time

Once your parcel has been collected by DHL, delivery is typically another 5 to 7 business days depending on your location.

So from the day you order, allow roughly 10 to 14 business days in total, and a little longer during sale periods.

Tracking

Orders are shipped via DHL Express.

Once your parcel has been physically collected by DHL, tracking details will be sent to you by SMS and email. Tracking activates at collection, not when you place your order, so there is normally a gap between ordering and tracking arriving.

Please note that tracking may show limited movement for the first few days after being issued. This is normal and updates will appear as the parcel progresses through the network.

Depending on your location, DHL may transfer the parcel to a regional delivery partner for final delivery. This is a standard process and tracking will continue to update accordingly.

For real time tracking updates, DHL offers a live chat service on their website, and you can contact them directly on 131 406 with your tracking number.

Order changes

We are unable to cancel orders once they are placed, as orders move quickly into preparation.

If you need to change your delivery address, contact us as soon as possible with your order number and we will do our best to update it before the order is dispatched. We cannot guarantee a change once preparation has started, so please check your details carefully at checkout.

Unsuccessful delivery

If a delivery attempt is unsuccessful, DHL will follow their standard process for redelivery or collection. Their tracking notification will tell you what to do next.

Need help

Message us through the chat on our website or email info@recoveryproject.com.au. Our support hours are Monday to Friday and we aim to reply within 24 hours.