Privacy Policy
This policy explains how The Recovery Project collects, uses and protects your personal information. We aim to handle your information in line with the Privacy Act 1988 and the Australian Privacy Principles.
The Recovery Project is a business name of A & P Fowler Pty Ltd as trustee for the A & P Fowler Trust, ABN 24 412 910 625.
What we collect
Your name, contact details, delivery and billing address, order history, and your email address if you subscribe to our updates. Payment details are handled securely by our payment providers and we do not store your full card details.
We also collect basic site usage data through cookies and analytics, including pages visited and how you arrived at our site.
How we use it
To process and deliver your orders, keep you updated on your order, provide customer support, improve our site and products, and, where you have opted in, send you marketing emails you can unsubscribe from at any time.
Who we share it with
Only the services that help us run the business. These include our ecommerce platform, payment providers, shipping and logistics partners including DHL, our email platform, our customer service tools, and analytics and advertising platforms.
Some of these providers store or process information outside Australia, including in the United States. We take reasonable steps to ensure they handle your information appropriately.
We do not sell your personal information.
Cookies and advertising
We use cookies and similar technologies to recognise you, remember your preferences, understand how the site is used, and measure our advertising. Some of these are set by third party advertising and analytics providers, whose own privacy policies govern their use of that data.
You can set your browser to reject cookies or notify you when a site tries to set one. If you disable cookies you can still use the site, though some features may not work as intended.
Customer service and automated tools
We use automated tools, including an AI assistant, to help answer questions in our website chat. Conversations may be reviewed by our team to improve the service. Please do not share sensitive personal or financial information through chat.
Your choices
You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by emailing info@recoveryproject.com.au. We will respond within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
You can opt out of marketing emails at any time using the unsubscribe link in any marketing email, or by contacting us.
Children
Our products and site are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will remove it.
Security and retention
We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep your information only as long as we need it for the purposes described above, or as required by law.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page.
Contact
The Recovery Project
A & P Fowler Pty Ltd as trustee for the A & P Fowler Trust
ABN 24 412 910 625
Email: info@recoveryproject.com.au
Last updated: 16 September 2026
Can't find what you need? Message us through the chat on this page or email info@recoveryproject.com.au and we'll come back to you within 24 hours.
SHIPPING AT A GLANCE
Free standard shipping Australia wide on all orders.
Dispatch takes 5 to 7 business days, a little longer during sale periods.
Once DHL has physically collected your parcel, delivery is typically another 5 to 7 business days.
Your tracking activates at collection, not when you place your order, so there is normally a gap before it arrives.
Orders and shipping
If you haven't received tracking yet, your order is progressing through our dispatch process. We allow 5 to 7 business days for dispatch, and a little longer during sale periods. Tracking activates once DHL has physically collected your parcel, not when you place the order, so there is often a gap before it appears. There's nothing you need to do, and no need to chase us. We'll keep you updated.
Orders are prepared and dispatched within 5 to 7 business days. Each system is prepared and checked before dispatch to make sure everything arrives as it should. During sale periods we work through a higher than usual volume of orders, so some orders take a little longer than usual.
Once DHL has collected your parcel, delivery is typically another 5 to 7 business days depending on your location.
Returns, refunds and warranty
You have 30 calendar days from the date you receive your order to start a return for a full refund. There is no restocking fee, and it is fine if you have opened the product and tried it. Please return the product with all original cords, accessories and documentation.
You are responsible for return shipping costs unless the item is faulty or was sent in error, in which case we cover it. We recommend using a trackable service, as we cannot refund a return we do not receive.
Email us at info@recoveryproject.com.au with your order number and let us know you would like to return your order. We will confirm the return address and the next steps.
Choosing a product
PROPulse is our most customisable, best if you want real control over pressure. PROAir is fully wireless, best if you travel or want to use it anywhere. PROLite is lightweight and simple, good if you are starting out or want short frequent sessions. The Full Body system adds hip and arm attachments and lets two people recover at the same time.
PROPulse is plug-in with 6 chambers and adjustable pressure from 30 to 260 mmHg in 5 mmHg steps. You can deactivate individual chambers to target a specific area. PROAir is fully wireless with 4 chambers and 30 to 240 mmHg, using fixed cycles. It charges via USB-C, so you are not tied to a power point.
One size fits most. Our boots are designed to fit most body types comfortably. PROPulse is roughly 100 cm long with a 75 cm circumference. PROAir is roughly 97 cm and 74 cm. If you are on the shorter side or want a snugger fit, PROAir is the better pick.
Using your products
Yes. Zip them on, press start, and relax. No setup or technical knowledge needed.
You can use them daily. Most people use them for 20 to 30 minutes after training or at the end of the day.
Yes, on PROPulse. It has 6 chambers and you can deactivate individual ones to focus on a specific area or skip somewhere you don't want compressed. PROAir uses fixed cycles, so it doesn't offer chamber by chamber control.
Safety
Our boots are safe for use at home. We do recommend speaking with your doctor first if you have DVT, blood clots, pulmonary embolism, congestive cardiac failure, acute infections, pulmonary edema, thrombophlebitis, or any fracture, wound, lesion or tumour near where the boots sit.
In many cases yes, our boots are often used after injury or surgery. We do recommend checking with your doctor first, particularly if you have had a fracture, dislocation, DVT, blood clots, an infection, or any wound or swelling near where the boots sit.
Many pregnant customers use our boots to help with swelling and soreness. That said, it is always best to check with your doctor to make sure it is right and safe for you.