FAQ

If you haven't received tracking yet, your order is progressing through our dispatch process. We allow 5 to 7 business days for dispatch, and a little longer during sale periods. Tracking activates once DHL has physically collected your parcel, not when you place the order, so there is often a gap before it appears. There's nothing you need to do, and no need to chase us. We'll keep you updated.

Orders are prepared and dispatched within 5 to 7 business days. Each system is prepared and checked before dispatch to make sure everything arrives as it should. During sale periods we work through a higher than usual volume of orders, so some orders take a little longer than usual.

Once DHL has collected your parcel, delivery is typically another 5 to 7 business days depending on your location.

You have 30 calendar days from the date you receive your order to start a return for a full refund. There is no restocking fee, and it is fine if you have opened the product and tried it. Please return the product with all original cords, accessories and documentation.

You are responsible for return shipping costs unless the item is faulty or was sent in error, in which case we cover it. We recommend using a trackable service, as we cannot refund a return we do not receive.

Email us at info@recoveryproject.com.au with your order number and let us know you would like to return your order. We will confirm the return address and the next steps.

PROPulse is our most customisable, best if you want real control over pressure. PROAir is fully wireless, best if you travel or want to use it anywhere. PROLite is lightweight and simple, good if you are starting out or want short frequent sessions. The Full Body system adds hip and arm attachments and lets two people recover at the same time.

PROPulse is plug-in with 6 chambers and adjustable pressure from 30 to 260 mmHg in 5 mmHg steps. You can deactivate individual chambers to target a specific area. PROAir is fully wireless with 4 chambers and 30 to 240 mmHg, using fixed cycles. It charges via USB-C, so you are not tied to a power point.

One size fits most. Our boots are designed to fit most body types comfortably. PROPulse is roughly 100 cm long with a 75 cm circumference. PROAir is roughly 97 cm and 74 cm. If you are on the shorter side or want a snugger fit, PROAir is the better pick.

Yes. Zip them on, press start, and relax. No setup or technical knowledge needed.

You can use them daily. Most people use them for 20 to 30 minutes after training or at the end of the day.

Yes, on PROPulse. It has 6 chambers and you can deactivate individual ones to focus on a specific area or skip somewhere you don't want compressed. PROAir uses fixed cycles, so it doesn't offer chamber by chamber control.

Our boots are safe for use at home. We do recommend speaking with your doctor first if you have DVT, blood clots, pulmonary embolism, congestive cardiac failure, acute infections, pulmonary edema, thrombophlebitis, or any fracture, wound, lesion or tumour near where the boots sit.

In many cases yes, our boots are often used after injury or surgery. We do recommend checking with your doctor first, particularly if you have had a fracture, dislocation, DVT, blood clots, an infection, or any wound or swelling near where the boots sit.

Many pregnant customers use our boots to help with swelling and soreness. That said, it is always best to check with your doctor to make sure it is right and safe for you.